Sama Travel
Agency

Full Name

Phone Number

Email Address

Reason for Cancellation

Terms

• The request is subject to the airline’s terms and conditions.
• Some fares may be non-refundable.
• Service fees may be non-refundable.
• Any approved refund will be returned to the same original payment method.
• The time for the refunded amount to appear depends on the bank and payment gateway after processing.

I agree to the cancellation and refund terms.

Please complete all fields and accept the terms.

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1. Introduction

Sama Travel Agency values the privacy of its clients and is committed to protecting all personal information shared with us. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website or services. By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect personal information including, but not limited to: Full name, Contact details (email address, phone number, address), Identification documents (passport or ID copies), Travel details and booking information, Payment-related information (where applicable). All information is collected solely for the purpose of providing travel-related services.

3. Use of Information

The information collected is used to: Process travel bookings and reservations, Communicate with clients regarding their travel plans, Provide customer support and service updates, Comply with legal and regulatory requirements. We do not use personal data for purposes unrelated to travel services.

4. Data Confidentiality and Security

All personal information and documents provided to Sama Travel Agency are treated as strictly confidential. Access to such information is limited to authorized personnel only. We apply appropriate technical, administrative, and organizational security measures to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure.

5. Information Sharing and Disclosure

Sama Travel Agency does not sell, rent, or share personal information or documents with third parties without the client’s consent, except in the following cases: When required by law or legal authorities, When necessary to fulfill travel services (such as airlines, hotels, transfer operators, or visa authorities), and only to the extent required. All third parties involved are expected to respect data confidentiality.

6. Data Retention

Personal information is retained only for as long as necessary to complete travel services or to meet legal and regulatory obligations. Once no longer required, data is securely deleted or anonymized.

7. Client Rights

Clients have the right to: Request access to their personal data, Request correction of inaccurate information, Request deletion of personal data, subject to legal requirements. Requests can be made by contacting Sama Travel Agency directly.

8. Cookies and Website Usage

Our website may use cookies to improve functionality and user experience. Cookies do not collect personally identifiable information unless voluntarily provided by the user.

9. Policy Updates

Sama Travel Agency reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.

10. Contact Information

For any questions or concerns regarding this Privacy Policy or the handling of personal data, please contact Sama Travel Agency through our official communication channels.

1. Website Ownership

This website is owned and operated by Sama Travel Agency. By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions set out in this Legal Notice.

2. Website Use

The content provided on this website is for general informational purposes only. Sama Travel Agency reserves the right to modify, update, or remove any content on the website at any time without prior notice. Users agree to use this website lawfully and must not engage in any activity that may damage, disrupt, or interfere with the website’s operation or security.

3. Accuracy of Information

While Sama Travel Agency strives to ensure that all information on this website is accurate and up to date, we do not guarantee the completeness, accuracy, or reliability of any content. Travel information, prices, availability, visa requirements, processing times, and services are subject to change without notice.

4. Limitation of Liability

Sama Travel Agency shall not be held liable for any direct or indirect damages arising from the use of, or inability to use, this website, including but not limited to errors, omissions, interruptions, delays, visa rejection, transfer delays caused by third parties, or changes imposed by service providers.

5. External Links

This website may contain links to third-party websites. Sama Travel Agency has no control over the content or availability of such websites and accepts no responsibility or liability for them.

6. Intellectual Property

All content on this website, including text, images, logos, graphics, and design elements, is the property of Sama Travel Agency, unless otherwise stated. Unauthorized use, reproduction, or distribution of any content is strictly prohibited without prior written permission.

7. Privacy and Data Protection

The collection and use of personal data through this website are governed by our Privacy Policy. By using this website, you consent to the handling of your data in accordance with our Privacy Policy.

8. Governing Law

This Legal Notice shall be governed by and interpreted in accordance with the applicable laws of the country in which Sama Travel Agency operates. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts.

9. Contact Information

For any legal inquiries or concerns related to this website, please contact Sama Travel Agency through our official communication channels.

1. Introduction

These Terms and Conditions govern the use of the website and services provided by Sama Travel Agency. By accessing this website or using our services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, you should not use this website or our services.

2. Services

Sama Travel Agency provides travel-related services including, but not limited to, flight bookings, hotel reservations, transfer services, visa assistance, tour arrangements, and related travel support. All services are subject to availability and confirmation by the relevant service providers.

3. Bookings and Payments

All bookings made through Sama Travel Agency are subject to acceptance and confirmation. Prices, availability, travel details, visa processing times, and supporting document requirements may change prior to confirmation. Payments must be made in full and within the specified time frame. Sama Travel Agency is not responsible for any loss resulting from delayed or incomplete payments.

4. Cancellations and Refunds

Cancellations and refunds are subject to the terms and conditions of the respective airlines, hotels, transfer operators, embassies, visa centers, tour operators, or other service providers. Sama Travel Agency acts only as an intermediary and shall not be held responsible for penalties, rejections, changes, or refund delays imposed by third parties.

5. Client Responsibilities

Clients are responsible for ensuring that all personal information and travel documents provided are accurate, valid, and up to date. This includes passports, visas, supporting documents, health requirements, pickup details, arrival details, and compliance with immigration regulations. Sama Travel Agency shall not be liable for any issues arising from incorrect, incomplete, or late information provided by the client.

6. Changes and Amendments

Any changes to confirmed bookings or applications may result in additional charges, subject to the policies of service providers. Sama Travel Agency does not guarantee the availability of modifications once a booking or visa request has been confirmed or submitted.

7. Limitation of Liability

Sama Travel Agency shall not be liable for any loss, damage, injury, delay, refusal of entry, visa rejection, missed transfer, missed flight, or inconvenience caused by events beyond our control, including but not limited to flight delays, cancellations, natural disasters, strikes, traffic conditions, embassy decisions, immigration decisions, or actions of third-party service providers.

8. Use of Website

Users agree not to misuse the website or engage in any activity that may harm, disrupt, or interfere with its operation, security, or functionality.

9. Intellectual Property

All content on this website, including text, images, logos, and design elements, is the property of Sama Travel Agency and may not be copied, reproduced, or distributed without prior written consent.

10. Privacy

The use of this website and services is subject to our Privacy Policy, which outlines how personal data is collected, stored, and protected.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the country in which Sama Travel Agency operates. Any disputes shall be subject to the exclusive jurisdiction of the competent courts.

12. Updates to Terms

Sama Travel Agency reserves the right to modify these Terms and Conditions at any time. Continued use of the website after changes are made constitutes acceptance of the updated terms.

1. General Rule

All flight cancellation and refund requests are subject to the airline’s fare rules, the type of booked fare, the ticket issuance status, and our approved payment procedures.

2. Non-Refundable Bookings

Some flight bookings, promotional fares, or economy fares may be non-refundable if canceled by the traveler. This will be clearly indicated before payment is completed.

3. Cases Where a Refund May Be Considered

A refund request may be reviewed in the following cases:

• The ticket was not issued after payment
• We were unable to confirm the booking
• The flight was canceled by the airline
• A technical error or duplicate payment occurred
• Any other case accepted by the airline or service provider under their applicable rules

4. Refund Amount

The refund may be full, partial, or not available depending on the airline’s rules, fare type, cancellation time, service fees, administrative charges, and any penalties or deductions imposed by the airline or service provider.

5. Non-Refundable Fees

Certain fees may be deducted from the refundable amount, including airline penalties or charges, ticket issuance or service fees, administrative fees, and any other charges disclosed during booking or imposed by the service provider.

6. How to Request a Cancellation or Refund

Cancellation or refund requests must be submitted through customer support, our official communication channels, email, or the booking/request page on our website where available. Submitting a request does not automatically mean the refund is approved. All requests are reviewed according to the booking conditions and the airline’s policy.

7. Refund Method

If a refund is approved, the amount will be returned to the same original payment method used for the booking, subject to the procedures of the payment gateway and the bank.

8. Refund Processing Time

The time required for the refunded amount to appear in the customer’s account depends on the bank, card issuer, or payment provider, and may vary from case to case.

9. Airline Responsibility

In cases where the airline is responsible for cancellation, schedule changes, or determining the refundable amount, the final refund decision will be subject to the airline’s rules and policy.

10. Acceptance of Terms

By completing the booking and accepting these terms, the customer confirms that they have read and understood the flight cancellation and refund policy, including that some bookings may be non-refundable or subject to charges and deductions in the event of cancellation.

1. General Rule

All hotel cancellation and refund requests are subject to the hotel’s cancellation policy, the selected room rate, booking status, and our approved payment procedures.

2. Non-Refundable Rates

Some hotel bookings, promotional rates, discounted offers, or special packages may be strictly non-refundable once confirmed. This will be clearly indicated before payment is completed.

3. Refundable and Partially Refundable Rates

Certain hotel bookings may allow full or partial refunds if canceled within the time period specified by the hotel. After the free cancellation period expires, cancellation charges may apply.

4. No-Show Policy

If the guest does not arrive on the check-in date without prior cancellation, the booking may be treated as a no-show and may become fully non-refundable, subject to the hotel’s policy.

5. Cases Where a Refund May Be Considered

A refund request may be reviewed in the following cases:

• The reservation was not confirmed after payment
• The hotel was unavailable
• A duplicate or technical payment occurred
• The hotel canceled the reservation
• Any other case accepted by the hotel or service provider under their applicable rules

6. Refund Amount

The refund may be full, partial, or not available depending on the hotel’s cancellation policy, the selected room rate, the time of cancellation, service fees, administrative charges, and any deductions or penalties imposed by the hotel or service provider.

7. Non-Refundable Fees

Certain fees may be deducted from the refundable amount, including hotel penalties, booking service fees, administrative fees, and any other disclosed charges.

8. How to Request a Cancellation or Refund

Cancellation or refund requests must be submitted through customer support, our official communication channels, email, or the booking/request page on our website where available. Submitting a request does not automatically mean the refund is approved.

9. Refund Method

If a refund is approved, the amount will be returned to the same original payment method used for the booking, subject to the procedures of the payment gateway and the bank.

10. Refund Processing Time

The time required for the refunded amount to appear in the customer’s account depends on the bank, card issuer, or payment provider, and may vary from case to case.

11. Acceptance of Terms

By completing the booking and accepting these terms, the customer confirms that they have read and understood the hotel cancellation and refund policy, including that some bookings may be non-refundable or subject to cancellation charges.

1. General Rule

All transfer bookings are subject to vehicle availability, route confirmation, pickup details, arrival time accuracy, and our approved payment procedures.

2. Client Responsibility

The client must provide accurate pickup location, destination, arrival time, contact number, and any essential travel details. Sama Travel Agency shall not be responsible for delays or failed service caused by incorrect or incomplete information.

3. Waiting Time and Delays

Airport transfer services may include a reasonable waiting period. Additional waiting time, route changes, extra stops, or late arrival beyond the permitted period may result in extra charges or service adjustments depending on operational conditions.

4. Cancellation by Client

Transfer bookings may be refundable, partially refundable, or non-refundable depending on the timing of cancellation, driver allocation status, and service preparation stage. Last-minute cancellations may be non-refundable.

5. Cases Where a Refund May Be Considered

A refund request may be reviewed in the following cases:

• The transfer service could not be confirmed
• The vehicle was unavailable
• A duplicate or technical payment occurred
• The service could not be provided due to provider-side operational issues
• Any other case accepted under the applicable provider rules

6. Refund Amount

The refund may be full, partial, or not available depending on cancellation timing, service fees, operational costs, driver allocation, and any deductions applied by the service provider.

7. No-Show Policy

If the passenger does not appear at the agreed pickup point, cannot be reached through the provided contact details, or leaves the pickup area without coordination, the booking may be treated as a no-show and may become non-refundable.

8. How to Request a Cancellation or Refund

Cancellation or refund requests must be submitted through customer support, our official communication channels, email, or the booking/request page where available. Submitting a request does not automatically mean the refund is approved.

9. Refund Method

If a refund is approved, the amount will be returned to the same original payment method used for the booking, subject to the procedures of the payment gateway and the bank.

10. Acceptance of Terms

By completing the transfer booking and accepting these terms, the customer confirms that they have read and understood the transfer terms and refund policy, including possible extra charges, waiting time rules, and non-refundable situations.

1. General Rule

Visa services provided by Sama Travel Agency are assistance and processing support services only. Visa approval, refusal, validity period, number of entries, and final decision remain solely with the embassy, consulate, immigration authority, or official visa center.

2. Required Documents

The applicant must provide accurate and valid documents as requested for the selected destination and visa type. Additional documents may be required at any stage depending on the authority’s review.

3. Processing Time

Any stated processing time is an estimate only and not a guarantee. Processing may take longer due to public holidays, embassy workload, additional review, missing documents, or factors beyond our control.

4. Applicant Responsibility

The applicant is solely responsible for the accuracy, completeness, and authenticity of all information and documents submitted. Sama Travel Agency shall not be liable for delays, refusal, or rejection caused by incomplete, inaccurate, or invalid documents.

5. Non-Refundable Situations

Visa fees, embassy charges, processing fees, consultation fees, or third-party service fees may be fully or partially non-refundable once the application has been submitted, reviewed, booked, or forwarded for processing.

6. Cases Where a Refund May Be Considered

A refund request may be reviewed in the following cases:

• The visa request was not submitted due to our internal processing failure
• A duplicate or technical payment occurred
• The requested service could not be started or confirmed
• Any refundable portion remains unused according to the applicable provider rules

7. Visa Refusal or Rejection

If a visa application is refused, delayed, or rejected by the embassy, consulate, immigration authority, or visa center, refund eligibility will depend solely on which fees remain refundable, if any. Approval is never guaranteed.

8. How to Request a Cancellation or Refund

Cancellation or refund requests must be submitted through customer support, our official communication channels, email, or the request page where available. Submitting a request does not automatically mean the refund is approved.

9. Refund Method

If a refund is approved, the amount will be returned to the same original payment method used for the booking or application, subject to the procedures of the payment gateway and the bank.

10. Acceptance of Terms

By completing the visa request and accepting these terms, the customer confirms that they have read and understood the visa terms and refund policy, including that visa approval is not guaranteed and that some fees may be non-refundable after processing starts.